Home > Consumer Reviews > AT&T E2562 2.4 GHz DSS 2-Line Expandable Cordless Phone with Answering System and Corded Base

I like this phone a lot. I use it for my business.I use a headset, so there is a jack on both the base and cordless unit. The only thing I DON'T like is the manual doesn't exlain things clearly and getting a tech support person is impossible. Its ALL menu's, NO option for a LIVE person, so if you buy this phone and neec tech support or even to help set it up as I had to, click option 1 then option 2 (to purchase a phone) and ask for a tech support person, you are connected right away.

This phone cuts off callers. It finally happened to me when I was leaving a message for my wife and it cut me off and said, "Invalid code." Quite often, the first three to five seconds of a message are recorded at too low of a volume to understand, and then it comes up to normal. Who was that calling? A high tech feature like a redial button would have been nicer than the putzy two-handed menu button and line-pickup procedure. The off button on the handset does anything but turn it off. You can only remove the batteries. Sometimes the handset goes insane when in the cradle and you have to yank the batteries. Save your money.

The phones are great when they work. We have a new business and needed intercom with handsets. It the base has a bad hair day the system won't work. If it is working, it works great. We have spent lots of time getting the lines and etc. to work and about ready to give up (like right not when I started looking for a new system) and all of a sudden it starts working again. If it works, don't touch it.

Sound quality is poor more than about 20' away. I had to the move the base to the center of the house (rather than the kitchen where we wanted it) to get it to work at all. I had to return a unit. Now I'm stuck with it sort of working but with clicky-popy sound. Don't buy this system.

I've had this phone system for about 3 years now. I am generally quite pleased with it. I find the sound quality good and the system fairly easy to use/navigate. My only issue right now is that the numbers on two of our peripheral units are wearing off to the point that they are becoming illegible. I have 4 satellite units along with the base unit, which handles our home needs and my business needs quite nicely.