Home > Consumer Reviews > AT&T E2562 2.4 GHz DSS 2-Line Expandable Cordless Phone with Answering System and Corded Base

I've had the E2562 for about 3 months now and I've had no problems whatsoever. Ok, so I also have to mention that I'm not using the 2nd line, which I saw was causing some of the problems with the phone.
I'm using the base in my home office and the cordless is always somewhere in the apartment. :)
The answering machine works like it's supposed to.
If anything, I wished that both the base and the cordless were sharing the phone book because it's really annoying having to save phone numbers on both everytime.

I have now had 2 of these phones in two months and each time the answering machine stops working and won't record a message. With this most recent one the person will start talking and the recording to ask for the security code starts and cuts off the message. Not worth the money at all. I hear Panasonic has come out with a good 2-line phone. This is a waste of time and money.

I purchased this system (base and to cordless units) through an Amazon.com retailer and the cordless phones both consistently have a very loud clicking noise all of the time. I even have the signal strength option enabled and I continue to have this problem. It is so annoying to both my callers and I that I do not even use the cordless units any longer. I attempted to get support on the unit and had no success. The system was purchased new, so I paid a premium price. What a waste of money! I would not recommend this system to anyone.

Positives? Handsets easy to use and full-featured. Handset switches lines easily and can access all functions. The speakerphone is pretty good according to people on the other end of the call, although they can tell it is a speakerphone.

Negatives? It is getting returned for two reasons: 1) bad static, worse than my previous 2.4 cordless, 2) method to switch lines on the base is abysmal. Other minor negatives include the need to be directly above base LCD to read it, delayed sound when pressing keys, need to buy an extra battery to work without power and large size of the base.

To expand on the switching lines, when you pick up the corded receiver and select the desired line, it won't switch, nothing happens. The line must be selected BEFORE picking up the receiver and it always defaults to line 1 - doesn't remember last used. I make work and personal calls (2 lines) in groups -- a pain to remember to select the line each time. Also, unlike the cordless handsets, it won't automatically put an in-use line on hold when switching lines.

I spent 2 weeks looking for a cordless 2-line phone that looked decent and wasn't too flimsy. I now have the ATT E2562 since 2 weeks. I'm using the it with a regular phone line and a Vonage VOIP phone line. Caller ID works flawlessly with both lines.
Base station and handsets have built-in speaker phone that works better than any other speaker phone that I'm familiar with except Polycoms.
Set-up was very easy, design is nice.
Reason for 4 stars instead of 5 is that you can't upload or synchronize phone books (tested an Olympia Bluetooth cordless, but it was too flimsy), but have to punch in all the info.