Home > Consumer Reviews > Pinnacle Systems 210100348 Pin Studio Moviebox Dv V9

Example of Pinnacle Customer Support,
Studio 8 worked fine, sluggish, but for my needs fine.
Upgraded to Studio 9
Does not work at all.
Customer support wait time 45-80 minutes.
Custom support once you actually get someone.
None
Zero
Zip
Zilch

Pinnacle works great when it works great. As for customer support, I would gladly pay 10 times as much for a product that works AND customer service that is actually there. You'll love Pinnacle Products as long as it works great. But, when you need customer support, you're better off asking your dead great-great-grandmother.

Better Business Bureau have a 1-800 line?

I have to agree with the first reviewer who had some significant problems with Pinnacle Customer Service. I have returned a unit to them because of faulty manufacture, and have heard nothing from the Company since. No new box, no repaired box, and no response to e-mails. The next stop is the Better Business Bureau. Suggest that anyone considering Pinnacle Systems hardware go to their online support forum and see all of the examples of poor support. I wish I had done that prior to purchase.

Like all video editing equipment for your computer, you'll need a state of the art system. If not, expect to run any rendering overnight. The software is much slower than other programs out there for video editing. Also, make sure you've striped your tapes before EVERY record, or else the box will lock-up frequently. Once you've got everything in place, a systematic way to create your projects, and know how to overcome the poorly designed GUI, the box works great! Oh, and once you've got a stable version running, don't upgrade! This is a flawed product for a hefty price, but if you want to save your VHS tapes to DVD, it works (I've been using it for about six months now).

I have to disagree with the previous review. I've had Moviebox for a couple of week and have an analogue and DV camcorder plugged in, making DVDs easily (read my review on amazon.co.uk). The only hassle is it renders fairly slowly, but the quality is great. Production of DVD menus could be a bit easier. Buy it, you won't regret it.

Do your self a huge favor and do not buy this product. The tech support is awful, purchase a MAC or if you have a PC get the CANOPUS ADVC-100 it is much better and will work with Windows Movie maker.