Home > Consumer Reviews > Sony Grand WEGA KF-42WE610 42-Inch HDTV-Ready LCD Rear Projection TV

My husband anounced one day, we were going shopping for a new TV. (Although I was not aware there was a problem with the one we owned) After an hour of drooling in the plasma section we rounded the corner & both of us said, LOVE IT!! it had the best picture there. Now, a year and a half later, I am still amazed at the piture quality. It seems like you right there with the photograher! Every once in a while it powers on with a crazy screen but turn it off & wait 10 minutes or so & it is fine. (service stated it is like your computer-sometimes it mis-loads upon firing up) I would cetainly buy it again!! I have been happy with Sony products in the past but they out did themselves this time.

WARNING!! My 42" SONY KF42WE610 worked well for one week and then we lost all of the red color in it. It took hours just trying to reach someone at SONY--they have over 1 hour wait times when you call for technical assitance. Usually they will not even accept your call if the wait is over one hour long, so it may be days before you get to talk to a tech at SONY just to troubleshoot the problem. Unfortunately we could not return it to the online store like we could if we bought it locally. So, we had to use a Sony Preferred TV Repair store, of which they had only 1 store in a city of 120,000 people. And unfortuntately it has turned out to be not the most efficient store, for it has taken almost 3 weeks just to order the part we need now. So, please heed this warning, I would not go with a SONY product anymore; not only over 1 hour waits just to speak to someone, but also for the lousy back up service as well. We even bought the extended warranty and this what we get! This is not anti-SONY propaganda, this is a true story.