Home > Consumer Reviews > PalmOne Tungsten E Handheld

I loved my Tungsten E at first--at least for the first 4 months; then it quit working and I had to perform a soft reset periodically. Lo and Behold! There is a REASON this is one of the 3 Palm PDAs that only has a 90 day warranty as opposed to a ONE YEAR warranty. It quit about 10 days after the warranty was up. Now, I have to perform a soft reset every single time I start up, which makes it highly impractical for whipping out and entering a Dr. apt or phone number on the spot. I am very unhappy because all this info will be lost unless I purchase ANOTHER Palm product. I suppose a solution would be to take my chances with another Tungsten E, which I am happy with WHEN IT'S WORKING, and purchase an extended warranty. Or I could buy a Tunsten T3 for an additional $200 and get the 1 year warranty. Or get another brand and lose 6 months of data. So annoying.

I am foolish. I read all these horrible reviews about the product and thought "Maybe it won't happen to me, it won't break down, maybe it only happens to very few people". I was wrong. I had the product for 98 days. It worked perfect and I loved it, it was the best electronic I had. I liked it more then my mp3 player, my car stereo, my digital camera. It could do so much and was useful, easy, and fun. But on the 98th day at school, I turned it on and all it showed was that Palm Logo. The screen light kept flickering then after 10 seconds didn't light up. It just stayed there. I tried turning it off, taking out the batteries, and everything, but none of that worked. Still showed that Palm Logo. I thought it would stop after a few hours, so when I got home I took it out and it was still like that. I tried to soft reset and hard reset. Nothing worked. So after a week, it was still like this. I didn't bother to waste my time to call Tech Support, and plus I hear they charge you money to call them after the warranty. Eventually the logo stopped showing and it was nothing. So I gave the support a try... Palm refuses to do anything about it. Their forums weren't helping or their email or phone support. What a piece of junk. Well I sold it on eBay(even though i said it didn't turn on) and some stupid people still bought it for $75. I used that money to buy a Dell Axim X30, 312 MHZ Pocket PC. Same price, $199 and I have had it for 5 months and it still works perfectly. I have heard nothing bad about it. I traded that one up for one with Wi-Fi/Bluetooth intergrated and now its extremely functional. Until Palm gets their act together, go with the Pocket PCs. A little more expensive but better, more reliable, and more functions. I also plan on filing a lawsuit against Palm.

THERE IS A REASON IT HAS A 90 DAY WARRANTY.

I first started using a Palm in college, initially owning the Palm IIIe (ahh, the good ol' days). Anyway, we were all provided with handhelds at work, but was disappointed when handed the Tungsten T model. What's up with the fold-open style case and hiding the writing area? The plastic shell cover? The thing was one big inconvenience. So I decided to ditch that version and buy the Tungsten E, which I had seen in stores and read good reviews of, and I am quite pleased with my decision to do so. It's much more ergonomic, the screen is great, speedy, and HotSync-ing without a cradle really hasn't been that big of an issue, since I usually keep it in my coat pocket and not on my desk anyway. My wife and father (both using older model Palms) tried out my new 'E' after seeing my quirks with 'T', and upgraded their handhelds too because it's really a great value!

Just get it from Best Buy or a or a local electronics store, you'll get a 1 year warrenty, and if it crashes, refund or get a new one.

If you are stupid enough to think for ONE second that the used pda that PalmOne sends you will not have problems, the PDA they send you is "USED", by fact, its exactly like your old one! Take my advice, and buy one from your local electronics store.

I hope this helps the future buyers of the T|E, and other PDA buyers.

i acquired this palm tungsten e from my school for course related work. i used it barely a few days and and then, it doesnot work anymore. its great looks, good memory, good backlite features, but NO RELIABILITY. The hardware has gone packing. waranty is 3 months - woefully bad.

palm one will need to do their hardware 'home-work' better - i wonder how such an un-relaiable product is sold in dozens (or is it so?).

overall, palm one has poor hardware put out to users.