Home > Consumer Reviews > Magic Spin 52x24x52x Internal CD-RW Drive

I purchased this at Office Depot with a mail-in rebate which put the price down to $29.95, got it home, installed it as a replacement for a Memorex which had gone bad, and then went to register it online. It appeared to work, but I didn't bother to really test it out. I went to the web site for registration and the web site no longer exists. Not only that, there is no phone OR address to contact this company for any reason. So, if you want to get tech support, forget it. If you want to make a warranty claim during the 1-year warranty period, forget it. Where do you send it? How do you contact the company for warranty repair, or even an RMA number? The drive went straight back to the store the next day. And the other review comment about the incredibly poor installation instructions is almost the same in my experience. I didn't look at it too closely because I'm familiar with drive installation. But the drawing of the Master/slave jumper was ambiguous at very best. For a novice, it is highly UNlikely the installation instructions would be adequate. Not worth even the alleged $29.95 I paid for it (assuming I ended up getting the rebate coupon, otherwise considerably more). If there's no address, no phone, and no valid warranty registration web site, it's essentially a no-buy item in my opinion. Packaging was also moderate to poor. Enclosed CDs (an off-brand blank disc and an unknown version of Nero) both were poorly packaged, and one looked like the envelope had been bent quite a bit, though the disc itself didn't seem to show any problems. Again, not worth the chance.

I bought this product new, in the box. The installation instructions are a one page "quick" installation. The first thing I am told to do... Set a switch that does not exist on the product. So, I went to step 2. Same thing, the product does not have what this step is talking about.

Excuse me, but I need to have instructions on how to install the product. I have purchased this product, and it is now sitting in the box it came in. I can't use it, because I can't install it.