Home > Consumer Reviews > Panasonic KX-FL511 High Speed, up to 12 ppm, Laser Fax/Copier Machine

When it works it's good but it rarely works. IMHO the Panasonic KX-FL511 Sucks, ie paper jam issues and worse, paper feed issues. Their tech support is even worse. I will never buy another Panasonic product.

I loved this machine when I first bought it. Toner is reasonably priced..drums ok but unfortunately you can no longer buy replacement drums at any of the office stores, they can only be purchased on internet sites, with an addition $8 shipping added. Also I have had the re-occuring problem of "white" columns running down the received fax pages and have have cleaned the machine according to the instruction manuel. This did not correct the problem and a call to the help line did not either. Bottom line was that the drum I had installed 5 months ago was defective and I had to purchase another one for another $100 plus shipping. While I have not had a problem with paper jams, if this new drum does not correct the "white" column missing print problem I will purchase a new machine and it will not be a panosonic.

Very High Quality
Easy to use and setup
Would be nice if TAD was included in device

Had to change the drum about after 2 years of moderate use. I changed the drum (almost $100) in October 2006 due to streaking. Late February 2007, only after 4 months of use, it started streaking again! Contacted the CS at Panasonic and it was a complete waste of time; left message with the supervisor, never returned my calls. The Panasonic customer service policy is frustrate you and hope you will go away! Well, I won't go away. The freaking defective drum costs more than half of the machine!I will write to someone higher up and let the person know just exactly how I was treated by their CS. I own lots of audio, video equipment and do you think I would consider Panasonic product in the future, not a chance! Do you think I would buy any Panasonic product in the future, not a chance! This is very short-sighted approach from Panasonic in a very competive environment.

This fax machine does not connect with the dial tone from a live phone line with new cord.