Home > Consumer Reviews > Panasonic KX-FL511 High Speed, up to 12 ppm, Laser Fax/Copier Machine

I've been using this fax machine for my small business for the last 3 years, and it works very well. Occasionally - I mean about 3 or 4 times in 3 years - we'll need to clean the rollers with isopropyl alchohol if we have any problems with document feeding when sending a fax. Other than that this machine has been problem-free in a relatively high volume environment.

Like a previous reviewer wrote, the toner messages and beeping and all that can be annoying, but I'd bet that everyone would complain if the machine didn't warn about low toner. Anyway, once the toner warning commences you can get by for at least a few days if not weeks by taking the toner cartridge out and shaking it. No spells or incantations necessary - just shake the thing. Order a new cartridge, though, when you get to the shaking point.

I'd buy it again.

I've own this fax machine for a little more than a year. I primarily use it to make copies for my business taxes at the end of each month. Yesterday I got the "Low Toner" warning in the display. I've probably at the most have made 250 copies with this machine and I'm already out of toner($29.00). Panasonic says that I should get approximately 2500 faxes/copies, etc. before the toner runs out. Try 10% of that! Also, the most annoying part of this fax machine are the junk faxes, which you probably have guessed it, use more toner! It has a setting for junk faxes, but it has only caught 1 or 2 of the hundred or so that I have received. Plus there's now way of deleting faxes from its memory. If it has junk faxes stored in its memory there's no way of cancelling them, it's going to print them out no matter if you want them or not.

THIS IS.... THE ABSOLUTE WORST FAX MACHINE I HAVE EVER OWNED...
JAM...JAM...JAM..
DID I SAY JAM...WELL THAT'S ABOUT ALL I CAN SAY..BECAUSE THAT'S THE ONLY THING IT DOES WELL...SAVE YOUR MONEY...

Very little communication by customer service, except to tell me that my address was wrong. Which it wasn't. I then waited a week for them to respond again to tell me the item was coming and did not receive a response. I had to email them to ask what was going on. At which point I was informed that my item had been shipped. Very unprofessional. The packaging was also in very bad condition.

The product was exactly what I ordered and is new as far as I can tell.

Bar none the worst business machine I've ever owned.
Like others have said, single faxes have to be forced into the slot to hopefully get them to feed. Multiple sheets go through three or four at a time. A complete waste of your money. I'm dumping it for a Brother 4100e.