Home > Consumer Reviews > Adobe Photoshop Album [Old Version]

DANGER DANGER!

I include myself here amongst the cadre of users who are complaining that this program "locks-up" or freezes in Windows XP.

My experience is corroborated by the volume of complaints one can observe in Adobe's Album support forum and Adobe's meek efforts to supply users with a troubleshooting guide for the "freezes" on the Photoshop Album support area of their website.

I understand that this is a 1.0 product, but that does not excuse Adobe from its responsibility to release a program that is stable in the O/S's it has been released for.

In fact, this is the first piece of software I have purchased from a large company that does not work - AT ALL!!!

I recommend that buyers with Windows XP wait until a stable version has been released as Adobe does not offer a money-back guarantee if purchased thru any other means than the Adobe Store on their website.

...I expect quality products from Adobe, and was eager to play with this tool. It was a disappointing experience. The menus were clumsy, performance was slow, the editing features were primitive, and it didn't watch folders to detect new images. I thought it was bloated and awkward...It appears I will stick with FotoAlbum...and PhotoshopElements (an outstanding Adobe product). After tinkering with Picasa, NikonView, FujiFinePix, KodakEasyShare, OlympusCamediaMaster, and PhotoshopAlbum, FotoAlbum is my favorite. It has the features I want at the perfect price.

At first I was excited about this product as it organized photos easily and I spent 5 hours putting together a great slide show. My disappointment happened when it wouldn't burn a DVD viewable slide show as advertised....got constant error codes. After numerous lengthy calls to Adobe Tech Support (Non-toll free!). They acknowledged a possible software interface problem with Windows XP and "their engineers were investigating and it could take up to a month before a fix was developed." Adobe customer support disappointing too. Called an hour after their advertised opening time only to recieve taped message stating they were closed?

I've had the program for a few days now and I've been experimenting with a small dataset to see how it works. So far everything has worked perfectly. I like the tags. I love the fact that I can redate the ancient photos I scanned last week so they have reasonably good dates attached to them.

Great program.

This program received Editor's Choice, which will certainly make me think twice about purchasing based on this criteria again.
The question isn't "what won't this software do?", it is what WILL it do?
Junky photo output, a tag system which was designed by a kindergarten class, more crashes than rush hour in chinatown.You will spend more time trying to use work-arounds, than simple drag & drop principles.

Do not buy this product. Look on the Adobe forum, and see exactly how many people echo this sediment. Oh, by the way, Adobe gives you "one free call", and then they charge you. Picking what you want to complain to them about would be tougher than telling the genie my one wish. Maybe you want to call them and say the boxed version doesn't even load. Their web site acknowleges this with an upgrade, but only after you tear your hair out tinkering with your config, etc.

Adobe, how about re-releasing a professional piece of code; not second rate shareware quality. (an insult to fine shareware actually)

One other thing, there is a free demo on their site. Try this first. It's probably a big mistake they have posted this demo, as it is a negative sales tool.