Archos 20 GB USB 2.0 MP3 Jukebox/Recorder/ FM Radio
Average Customer Rating
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Excellent piece of hardware.
No complaints. If you buy this, you are making an excellent choice.
Customer Support?
I got the 10gb version of this jukebox some time ago, sadly the thing died within 2 weeks - saying there was a hard-disk error. When i phoned customer support a guy told me that it was faulty batteries and that i had to replace them - funnily enough - when i replaced them i still got the error!
I tried emailing again and again - and i would never get an answer from anyone in the company. However, when i emailed them about where i could purchase some batteries they replied instantly!
Good in Theory, Bad in Practice
The FM Recorder did not by any means measure up to what was advertised, and proved very un-reliable. I know of two other units owned by friends of mine which have had similar problems. All of us use it for business purposes, and all of us have lost precious time and money due to "minor glitches" in the unit. The theory behind the unit and all it is supposed to be able to do is nice, but from what we can tell, the battery is not powerful enough to handle the load of spinning up the disk whle playing or recording. Archos has instructed us to try keeping the unit plugged in, but then what is the point of having it battery operated?? I would recommend buying a slightly more expensive IPod or something else. You might spend a little more up-front, but it will prevent you from having to spend a lot more money in the future. When I asked Archos what would happen to the new unit if something happened, the man replied that I would only have to pay the "low repair cost (not including parts) of $69.99" and it would get fixed. What rotten service!
buy this player
If you buy this, upgrade to the rockbox firmware. It is much faster and works a lot smoother. Unlike an ipod, almost every feature is customizeable, and there are plenty of accessories at low prices.
Almost all of my songs (about 2,000: 9 gigs worth at average 2hundred something kbps) are recorded off of cd's in variable bit rate, and the archos recognizes all their bit rates perfectly. The sound is awesome and you don't have to scroll through any menus menus to get to the features that you use most.
I don't know why people complain about battery life. IT'S A HARD DRIVE! OF COURSE IT IS NOT GOING TO PLAY AS LONG AS A CD PLAYER ON A SINGLE CHARGE! Once I upgraded to the rockbox firmware, it worked for 13.5 hours playing continuously(which is comparable, if not more than the ipod). Just make sure to charge it completely before you use it for the first time.
My only gripe about this player is that the fm tuner sometimes is a little more static than a regular cd player and sometimes the player takes about a half a second to access the hard drive. (however this can be changed by adjusting spindown time; you can legnthen it, but it drains battery life.) However, the FM tuner works as well as you would expect it to in a portable device.
The hard drive can hold anything. I was in the process of switching to a new computer, and I backed up my entire hard drive onto the archos and it is recognized as a hard drive by any machine, so it is easy to transfer files.
Overall, I find the archos to be the best player out there for the money. If I had to do it all over again, given a choice between two of these or one Ipod(the ipod does not have an fm tuner and also has a smaller hard drive for twice the price), I would definitely go archos, wouldn't you?