Home > Consumer Reviews > VTech 5831 5.8 GHz DSS Expandable Cordless Speakerphone with Caller ID/Call Waiting

I would have given this no starts, but the rating system doesn't allow for that. The first thing I did was install the batteries and plug the units in for 24 hours. The directions state 12 hours is fine for the first charge. After 24 hours, I attached the phone line. Everything seemed fine. I called a friend and was told they were having trouble hearing me; the sound was cutting in and out, and there was a vibration or echo noise. The sound got better when I was 3 feet from the base. If I walked to another room, the sound got worse. I walked three rooms away and the call was dropped. This happened more than once. I went back to my old 900 mhz DSS cordless phone and everything was fine. I called VTech's help desk, which I discovered is in a foreign country, and they were useless. The help desk person kept reading from a script and could not help me nor offered to take any information on the poor quality of the product. I am returning this product and strongly recommend against buying it. I will probably buy a Uniden DCT6465 2.4 Ghz cordless phone as I borrowed one from a family member and it works in all locations of my house, from the basement to the attic.

I bought this phone because it was a 5.8 ghz and thinking it would have a very good range. When I would walk out of my house for about 15' there was no connection. Also, there was constant chopping. I retuned it. I think the higher you go (in technology)the worse it gets. So I bought a 2.4ghz, However I think that I was more satisfied with 900.

This phone looks great in theory. One base with expansion headsets! In reality the sound quality is poor. The range is minimal. In less than three months I had problems with reception. My friends told me it sounded like I was under water. I now have an AT&T that works great! The gentleman in the phone store told me he gets more returns on VTech than any other brand.

Is there a lower rate than a 1-star? This is the worst phone I ever had. I was merely 10 feet away from the base and the static was just to much to bear. I got it yesterday and I'm returning it today.

This is probably the worst phone I have ever owned. The sound quality is tin-can at best, the rings are all annoying, the buttons are teeny and hard to use.