Home > Consumer Reviews > QPS Que! M3 UltraSlim - Hard drive - 60 GB - external - 5.25" Slim Line - Firewire - 7200 rpm - graphite

I read the review of Firewire drives in a recent issue of MacWorld. The QPS M3 120GB drive got a top rating, and in checking around the price/performance ratio looked good, so I ordered one of the 60GB drives since I didn't need all the space. I got the drive in, plugged it into the firewire port on my TiBook and got nothing.

After looking at the support page at the QPS web site, it turns out that the M3 drives aren't supported in OS X. The software included also seemed to support non-OS X.

I bought a QPS back in April, I had configuration issues right away.
I followed the tech support format and emailed them. Giving them benefit of possibly being busy or email issues I emailed four times over four weeks from seperate servers. They do not respond through support.
Now the hardware failed, I repeated the email attempts with no response and have phone support three times in two weeks to give up in Cue after 45 minutes. No 1-800 number.
Now I have a very high phone Bill coming and a useless QPS device that I will eat also.
Please don't allow companies like this to thrive, which they all too commonly do in todays market.
Buy elsewhere.

Aggravation! I bought a QPS Que!M3 60G... it froze, lost my backup set, and generally failed. After weeks of emails with "customer service," I was able to send it back and get a new one. That one, too, failed/froze.

I recommend that you STAY AWAY!

(FYI - I have since tried the Universal BUSLINK hard-drive and it works great.)

The only thing that I found is that for it to work correctly under Mac OS X, you must completely format the drive with the OS X install CD. After that it works great, looks great and is a real value. They also stack together nicely.

Actually, This product deserves zero stars, but it seems the minimun is 1.

QPS-Inc apparently does not actually have tech support. They do not acknowledge emails past the initial brush off. They do not answer the phone (and YOU pay for being on hold).

My drive worked OK for a while but a month or 2 ago started dying. It can read but cannot write. I tried reformatting etc to make sure there wasn't some weird software issue. My drive was and still is under warranty but I can't get it fixed by them. What a waste of 270 dollars. And on a student budget, that hurts.