Home > Consumer Reviews > Zenith D60WLCD 60" LCD Projection HDTV-Ready TV

When I first bought this tv, it was one of the best you could get for the price. Right after it hit the one year mark, the bulb went bad. After I got it replaced, I started seeing yellow spots in the bottom corners, and now 2/3 of the screen has a yellow discoloration with blue spots now showing up. It keeps getting worse. sure i would recommend this tv too when I first bought it. But like most of the other reviews that owned the tv for a year, I also have to say DONT BUY THIS TV! or there is a really good chance you will regret buying it too. Why take the chance?

This has been the worst experience with any product I have purchased in my life. Let me start off with the troubles of this TV, and then I will move on to customer service.
1) Very, Very, poor black levels. So poor that when watching a letterbox movie, during dark screens, the letter box bars on the top and bottom actually wash away. Bothered me so much during horror movies, especially. It looked like some one was holding a flashlight behind the screen.
2) Small horizontal lines appeared while playing games using component cables on component inputs.
3) Would loose picture on RGB input (my PC) when I would switch from different inputs. I would have to turn off then on to regain a picture.

Now customer service. I do not have the stamina to type my entire experience so I will make it short and sweet.
Purchased the TV in June 04. Made my first complaint in June 04. After arguing about the issues, (non-issues according to LG), they finally agreed to pick up the TV in Dec 04. Tried to fix but could not. They actually said they did not know how to fix it so, they finally agreed to give back money in mid Dec 04. As of this posting, Feb25, 2005, I have yet to see my money. Every time I call it is 7 to 10 days before I get it. At least 7 different people have told me the same thing.
I will never ever buy any Zenith or LG product for as long as I live. I will also never recommend, unless they are my enemy.
Joel

I have had the same problem as the other reviewers. After 1 1/2 years, developed blue spots in corners and now a big yellow blotch in the center. Repair center wants $1800 to fix.

Just before my 1 year warranty expired I was having a large blue streak run across the bottom of my screen. No on site tech available so I had to take the TV in myself. It turns out the $2500 light engine was going out and I was supposed to have the TV back in 5-6 days. Zenith contacted me after 30 days and said they would get me approved for a new TV or give me my money back since the part was not available. It has now been an additional 15 days and no word from Zenith. No call backs. I am starting to wonder if I will get anything at all. I sincerely don't want another Zenith and would prefer to get the cash so I can buy a TV with better customer support. I really don't like the thought of going through this again in a year from now as it seems that Zenith is having a lot of similar problems.

This tv seemed like the best I could get for the cost at the time, and for the first year I believed that. Then, shortly after the 1 year warranty ran out my tv started developing yellow spots around the corners and eventually spread through the whole screen. Now that yellow has taken over blue spots have started developing in the same pattern that yellow did. The warranty is expired, and for the price quote I received to have my tv repaired, I'd be better off buying a tv of a different brand. This is obviously a manufacture defect as many others have the same problem, but why won't zenith correct their mistake? They put out a product that severly lacks in quality, and they don't stand behind their product and support their customers. Because of this they've lost me and many other loyal customers.