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Linksys BEFCMU10 Ethernet Cable Modem
See it at Amazon.com for $29.99Average Customer Rating
(4.0 out of 5)
Amazon Customer Reviews
Most Helpful First | Newest First | + Share1 of 4 people found the following review helpful:
All computer hardware should be this easy...
(5 out of 5) by Mike on Dec 13, 2001 (Cheyenne, WY)Truly a snap to install on my Windows ME system...and it works great. The most difficult part was getting my provider to change the MAC ID. Highly recommend this cable modem (...)
0 of 3 people found the following review helpful:
Good
(4 out of 5) by George W. Bailey Sr. on Feb 28, 2009THIS PART WAS AS GOOD AS ADVERTISED. I AM PLEASED BUT MY OTHER TWO PURCHASES HAVE GIVEN ME SOME MIXED EMOTIONS REGUARDING AMAZON.COM.
1 of 5 people found the following review helpful:
Setup difficult
(2 out of 5) by Ned Block on Nov 10, 2006 (Cambridge, MA United States)The modem works well but was very hard to set up. Much harder than an Apple Airport that I had setup previously
1 of 6 people found the following review helpful:
Slow modem Poor quality product
(2 out of 5) by Amazon Customer on Apr 18, 2002I bought this because of looks and price. However, it took me nearly 8 hours to get it to work with ATT and XP. Uggg.... And I noticed that connection speed was slower than the leased RCA modem. This modem was made of... plastics and didn't even look that good in person. It didn't have on/off button, which I use sometimes. Light indicators were not very informative and somewhat confusing. Poor quality product....
5 of 16 people found the following review helpful:
WARNING-Frustrating & time consuming technical support!!!!!
(2 out of 5) by Gary T. on Jan 23, 2005 (Suffolk, VA)Please be careful of Linksys' technical support! I called the Amazon.com provided number to make sure I could replace my cable company modem with a purchased Linksys modem (I already had a Linksys router and notebook adapter). I was told it was a straight swap.
However, be warned that once you swap out the modem, your Internet connection is gone! What I wasn't told by the Amazon.com tech support person was that I would have to take the MAC address off the modem and call my cable ISP and give them that number. The Linksys instructions do say that (but only after you have swapped modems), but the person I talked to before I purchased this modem did not, so I got caught off guard and had to search for the cable company's telephone number and call them to complete installation.
After this was done, my notebook adapter could not connect to the Internet. Before the day was over, I had placed three tech support calls (to the number provided in the modem instruction). All three calls went to INDIA!!!!
While the Indian tech people do speak English, it is with an accent. They can be very hard to understand. They also have no ability to troubleshoot!!! They must follow a script.
Additionally, each tech support person had to ask the same questions all over again (e.g., model number of the modem, router, notebook adapter, cable provider name, and operating systems of your computers). [Note: Linksys prints the model numbers in extremely small type, so they are really hard to read. Additionally, you have to turn the modem and router upside down to find the model number.] Somehow the Indian tech support people think this all can change since your prior call an hour earlier.
The result is that you can not tell them what you encountered (I caused the problem that required the third call, but they were not interested in knowing what had happened).
On my second call, the man didn't really want to help me and insisted that I go to the Internet address www.linksys.com and select "Options" and pick "netsetassist" or "netsetassistant" to download. I could not understand which name even after he repeated himself. But at that address, there were no such "Options." Doing a search using "netsetassist" or "netsetassistant" didn't yield anything.
While American tech support can be bad, I found this Indian tech support time consuming and frustrating. It is as if they do not understand the Linksys product and therefore are forced to start always from the beginning regardless of what problem you have, or the level of detailed knowledge you can provide.
Yes, I'm finally got my wireless network work after installing this Linksys modem, but it was not a pleasing experience. It didn't need to take so long, or be anywhere as frustrating as it was.
In any case, be warned that you may be dealing with inflexible people who, at times, have as much difficulty understanding you as you them. The product works, but the tech support is really terrible (for reasons that are not necessary).
However, be warned that once you swap out the modem, your Internet connection is gone! What I wasn't told by the Amazon.com tech support person was that I would have to take the MAC address off the modem and call my cable ISP and give them that number. The Linksys instructions do say that (but only after you have swapped modems), but the person I talked to before I purchased this modem did not, so I got caught off guard and had to search for the cable company's telephone number and call them to complete installation.
After this was done, my notebook adapter could not connect to the Internet. Before the day was over, I had placed three tech support calls (to the number provided in the modem instruction). All three calls went to INDIA!!!!
While the Indian tech people do speak English, it is with an accent. They can be very hard to understand. They also have no ability to troubleshoot!!! They must follow a script.
Additionally, each tech support person had to ask the same questions all over again (e.g., model number of the modem, router, notebook adapter, cable provider name, and operating systems of your computers). [Note: Linksys prints the model numbers in extremely small type, so they are really hard to read. Additionally, you have to turn the modem and router upside down to find the model number.] Somehow the Indian tech support people think this all can change since your prior call an hour earlier.
The result is that you can not tell them what you encountered (I caused the problem that required the third call, but they were not interested in knowing what had happened).
On my second call, the man didn't really want to help me and insisted that I go to the Internet address www.linksys.com and select "Options" and pick "netsetassist" or "netsetassistant" to download. I could not understand which name even after he repeated himself. But at that address, there were no such "Options." Doing a search using "netsetassist" or "netsetassistant" didn't yield anything.
While American tech support can be bad, I found this Indian tech support time consuming and frustrating. It is as if they do not understand the Linksys product and therefore are forced to start always from the beginning regardless of what problem you have, or the level of detailed knowledge you can provide.
Yes, I'm finally got my wireless network work after installing this Linksys modem, but it was not a pleasing experience. It didn't need to take so long, or be anywhere as frustrating as it was.
In any case, be warned that you may be dealing with inflexible people who, at times, have as much difficulty understanding you as you them. The product works, but the tech support is really terrible (for reasons that are not necessary).