Home > Consumer Reviews > Panasonic KX-FL501 Plain-Paper Laser Fax/copy Machine

I ordered a Fax machine for a customer. I recieved the wrong product, choose to keep it and get my customer what he wanted. It line errors alot in the middle of fax. It shoots 4-5 pages at a time instead of one at a time. It takes sometimes 3 seperate attempts to fax a 4-6 page fax. It basically is no good to me for anything but an extra phone and I still need a fax machine. I guess it recieves faxes ok. The 25.00 ink is so little and does not last a month.

Not due to the fax machine. But due to how I got the fax machine, I am hesitate to order from Amazon again. I got the fax machine because it matched the item number at Amazon-not because anyone matched the product.

Bought it based on Panasonic reputation and apparently good feature set. It worked for a few months and then started jamming. Blank paper jams. Outgoing faxes jam. Incoming faxes jam. The only thing this machine does well is take up space and use electricity. Oh yes, if your cat comes near it may get its tail jammed in the stupid machine as well. Replaced the awful thing with an HP and have been quite happy. Don't Buy This Awful Thing!

It performs reasonably well. It can be fussy about feeding multiple pages to send, so it's generally best to feed them through one at a time. That's really a pity, because the quick-scan feature, when it works, is total gold.

But the toner. Oh, god, the toner.

I'm used to laser printers whining at me on the message display about low or "out" toner, and I'm just as used to ignoring them. The helpful people at Panasonic have decided that they don't like people ignoring those messages, so they include a pleasant beep. And when I say "pleasant", I mean it gives me nightmares. When the time comes for the machine to be replaced (and it will come, oh yes, it will come), I may run an extension cord outside so it can actually be actively beeping as I go Office Space on it.

Anyway, toner. To guard against the possibility of someone with super-human will tuning out the beeping (or perhaps to guard against the deaf), they also have included a helpful print out. On this print out are several large bars of varying shades, designed, presumably, to illustrate visually to you exactly how low your toner is.

I have never seen this page print in anything but a perfect, pristine manner. The bars are wonderful in their consistency, with nary a hint of lightness. While this would be an excellent demo of print quality, as a notification that the toner is low, I must admit to some confusion. It's *perfect*. It *never prints light*. So as far as I can tell, the only function it actually serves is to *use more toner*. Quite a bit of toner, considering the large black and near-black bars.

In amusing phone conversations with Panasonic, I've determined that either A) there is no way to disable this helpful function or B) there is, but they require a more substantial bribe than I've offered to offset their loss in toner revenue.

It gets better.

After it's printed two or three of these frame-worthy gems over the course of a week, it decides to play hard ball. Now it claims that the toner is gone. Out. No toner remains. This is communicated in two ways. One, the beep. Only this time it's incessant. The beep just goes on and on until you replace the toner, unplug the machine, or throw it out the window (and perhaps even then). It also...*prints out a notice*. That's right, you read that correctly; to inform you that there is no toner, it *uses toner*. I'm sure you've guessed the best part already - this notice, like the joyous banners of greyscale earlier, also prints perfectly. It's never been even a little light.

Now we engage in a little off-broadway production for the benefit of the fax machine. "Ahh, pity," we say, opening the machine and removing the toner unit. "We're out of toner. Guess I'll have to get more toner. I'll just open this package over here," we continue, as one of us makes crinkling noises in the background, and the other grimly shakes the toner unit from side to side. "Ah, good, I'll just pop that in, then," we say, winking, as we remove the toner drum, whisper an incantation over it, and pop it back in. "Whew, good as new. I'm sure glad we don't have to worry about any light printing thanks to the Panasonic engineers," we shout with glee, as we put the toner unit back in and close it up.

If we've said the incantations correctly, the fax machine accepts our tribute and pretends everything is ok for a couple days, when the process is then repeated. Usually we perform the ritual twice successfully before it tires of our blandishments and insists the toner is out, despite the repeated evidence of our eyes. At this point we surrender to its whims and put a new drum unit in.

We lived with it...until we upgraded to the KX-FL511, which works *exactly the same way*, except it is much better at scanning in multiple pages unattended.

Our office has this laser fax machine and it, too, occassionally jams the paper in the accordian style. Here is what we do to stop it. Take a cotton ball or a couple of 4x4 gauze pads. Soak them in rubbing alcohol. Wipe the fusion roller until the black stuff is all off. This will keep the paper from jamming, as it sticks to the burned on toner. I do this about once a month and it has solved my problem. Do be careful, as it can be VERY HOT if the machine has been in use. Hope this helps someone.

This fax machine requires the drum unit be replaced about every three toner cartriges. Drum unit $75-$100. May as well buy a new fax machine every three months.
RS