Home > Consumer Reviews > Panasonic KX-FL501 Plain-Paper Laser Fax/copy Machine

Excellent phone fax laser copier. I have had no problems..copies are clear and crisp. Complex..yet user friendly. I am very pleased with this product.

Our office has this laser fax machine and it, too, occassionally jams the paper in the accordian style. Here is what we do to stop it. Take a cotton ball or a couple of 4x4 gauze pads. Soak them in rubbing alcohol. Wipe the fusion roller until the black stuff is all off. This will keep the paper from jamming, as it sticks to the burned on toner. I do this about once a month and it has solved my problem. Do be careful, as it can be VERY HOT if the machine has been in use. Hope this helps someone.

I love Panasonic products. All my phones, TVs, etc. have been Panasonics. So I purchased this. It is a MONSTER. The print quality is excellent, but replacing the toner is complex and confusing. I broke something inside when I tried to change the toner (which BTW is very expensive). The support was subpar and not available on weekends, plus being limited to PST.

I'm practically in tears because it was such a waste of money.

Unless you are a rocket scientist and can figure out how to load the replacement toner, DON'T, PLEASE DON'T BUY THIS PRODUCT!

Paper jams all the time.Lost many important fax info.I can no longer fax out. Half the page is solid black on the receiving end.I just replaced the cart&drum unit.(Expensive) Now this breakdown.This is my second Panasonic fax machine and my last.

I bought this fax for light to moderate home use. It has never worked properly. I have to stand at the machine and feed multi-page faxes one page at a time--otherwise the machine will pull up to 5 pages into the feeder at once. Similarly, when printing multi-page faxes the machine often pulls multiple sheets at once, sometime jamming.

Panasonic customer service has been absolutely unacceptable. One rep. told me, with surprising candor, that these were design flaws common to this machine and there was nothing Panasonic would do. A second rep. told me she would do nothing unless I fed sheets into the machine and let her LISTEN to it over the phone. In neither case was I offered repair or replacement.

I strongly recommend against buying this machine.