Home > Consumer Reviews > AT&T 9345 900 MHz Cordless Telephone with Caller ID/Call Waiting (Espresso)

I've owned 3 AT&T phones in this line, 2 of which are the 9345 model, the other is the same phone but with the answering machine base and all 3 have had problems within the first 2 years. The screen begins to fade after about a year of regular use, which renders the caller ID and directory completely useless as the numbers become illegible. Contacting AT&T is a joke, as they only issue a standard email telling you to refer to your user manual or the FAQ on their website, neither of which address the fading caller ID screen. The cust service phone number is equally frustrating, as you get only recorded responses and cannot speak to a representative. The final straw with the last phone came when I found that callers could hear me, but I could not hear them. Between the ridiculously short life of its most appealing features (caller ID and 50 number storage) and the utter lack of customer service, I have decided that the quality AT&T used to be famous for is now sorely lacking and I will never purchase another of their phones. Save your money and do some research on other brands!!!

I purchased this telephone after a series of Uniden phones that broke after any abuse. We own another AT&T phone that has worked fine for about 10 years so I thought this might be more durable. Indeed it may be more durable but that is not the problem.

My main issue with this phone is that even at the highest volume level I still cannot hear the person at the other end of the phone. Some other problems I have encountered is the programable telephone directory which saves your numbers in alphabetical order. This is fine in theory but if you call someone frequently and their last name begins with a Z, you will spend a lot of time scrolling through the directory. In addition, there does not appear to be any way to call someone back from caller ID if they are calling long distance. The caller ID displays the area code and number and there is no way to add a 1 to the number to return the call.

I think that I would have been better off buying a series of Uniden phones that I could have at least used.

I have had this phone for less than a year and have had nothing but problems with it since I've had it. First, it takes forever to answer. Then, it doesn't even charge right. So you put the phone on the charger overnight, thinking you'll be able to use it in the morning....but no such luck because it only charges when it feels like it. The base of my phone is completely useless. At this point I can't get my phone to charge at all. This was the worst money that I've ever spent. I might as well get a cup and some string to talk on!!!!

I know that since the break-up of Ma-Bell, nobody takes any time to design phones for comfort or useabilility, but it seems to me that the designers of this phone went out of their way to make it as uncomfortable as possible. I've had it out of the box for about an hour now, and its going right back where it came from. Pass this one by!

I really don't like cordless phones, but at the same time I don't have [$$] floating around to buy a new 'corded' phone that isn't a piece of trash. Phone numbers aren't too difficult to put into the directory but sometimes it's faster to just dial the number. I don't find the size of the buttons a problem because I have very small hands, so they're just fine for me.

My one complaint is that the lowest volume level really isn't very low.