Home > Consumer Reviews > AT&T 9345 900 MHz Cordless Telephone with Caller ID/Call Waiting (Espresso)

I've owned 3 AT&T phones in this line, 2 of which are the 9345 model, the other is the same phone but with the answering machine base and all 3 have had problems within the first 2 years. The screen begins to fade after about a year of regular use, which renders the caller ID and directory completely useless as the numbers become illegible. Contacting AT&T is a joke, as they only issue a standard email telling you to refer to your user manual or the FAQ on their website, neither of which address the fading caller ID screen. The cust service phone number is equally frustrating, as you get only recorded responses and cannot speak to a representative. The final straw with the last phone came when I found that callers could hear me, but I could not hear them. Between the ridiculously short life of its most appealing features (caller ID and 50 number storage) and the utter lack of customer service, I have decided that the quality AT&T used to be famous for is now sorely lacking and I will never purchase another of their phones. Save your money and do some research on other brands!!!

I know that since the break-up of Ma-Bell, nobody takes any time to design phones for comfort or useabilility, but it seems to me that the designers of this phone went out of their way to make it as uncomfortable as possible. I've had it out of the box for about an hour now, and its going right back where it came from. Pass this one by!

I really don't like cordless phones, but at the same time I don't have [$$] floating around to buy a new 'corded' phone that isn't a piece of trash. Phone numbers aren't too difficult to put into the directory but sometimes it's faster to just dial the number. I don't find the size of the buttons a problem because I have very small hands, so they're just fine for me.

My one complaint is that the lowest volume level really isn't very low.

This cordless phone from the beginning was trouble to handle and work the buttons, too small, features too complicated and now the entire unit does not work at all. The buttons were the first to jam, then the CID unit got scrambled and now does not work. Sometimes, it would take too long to answer or drop calls. I will now try another brand. I have gone through Lucent, AT&T, GE, Uniden and Panasonic and all these cordless phones have not fared well. Cordless phones need better technology. I now will go back to a corded phone for sturdiness and reliability but miss the cordless convenience!