Home > Consumer Reviews > AT&T 955 Corded Expandable 4-Line Intercom Speakerphone with Caller ID (Graphite)

I'm now stuck with three telephones that I can not get a replacement handset. Other handsets do not work well on this phone so I find I'm out of luck. The handsets are fragile and break easily. I now have to replace all my phones. Here is the reply from AT&T/Advanced American Telephone...
Dear Jim,

Thank you for your recent inquiry to our Customer Service Help Desk.

Unfortunately, Advanced American Telephones does not sell the handsets or the bases as separate parts of our products.

We apologize for any inconvenience this may cause.

Sincerely,
Marlon
National Service Center
Advanced American Telephones

Guys, I've owned this phone now for one year and let me tell you that this phone has constant problems. Sometimes when I press the number one line, both the number one line and the number three line will light up!! That's right, two lines come on at the same time!! I regret the day I bought this thing.

We purchased 3 of the AT&T 955 phones for a small business. After about a week, they all have had their quircky problems.

1. One of the handsets broke, luckily they actually sent me a new one.
2. Occassionally when you pick up line 1 line 3 lights up (seems to be a common problem).
3. The lines "hum" periodically. After contacting the trouble shooting desk, they recommend I get the jack replaced,well, it still does it.
4. They do not work well with cordless phones, the lines do not release, unless you do it manually.

I am in the process of returning these and getting something else, they ARE NOT DEPENDABLE.

This phone has a lot of great features like a 2.5 mm headset input and 4 lines.

There are three negatives:

(1) The phone is black. Nothing else on my desk is totally black so it stands out. Why not a dove gray or something similar?

(2) The dialing buttons are very small. The phone has plenty of room for bigger buttons but for some reason AT&T went with little buttons. Why? Clearly, morons were hard at work to screw something up this simple.

(3) The caller-ID display should be tilted up so you can see it better. As it is now, you have to lean up to look down at the phone so you can see the caller-ID.

Otherwise, a good phone for the price.

EDIT as of 7/28/03: I have owned this phone now for a number of months and I can tell you that the poor quality is starting show through. For example, sometimes when I press one of the line buttons, 2 or more of the other lines will come on as well!! I have to unplug the electrical power cord to reset the system so it will let me dial out on just one line but sometimes that trick doesn't work either. I'm starting to regret having bought this phone.

This telephone has the feature set I wanted and is completely satisfactory in each regard. Those features are: 1) multi-line [4], 2) speaker phone, 3) headset jack, 4) mute [handset, speaker, headset], 5) caller id [all lines]. It attaches to the wall with two cords, two lines in each cord. Sound quality is excellent with handset and speaker. The overall "feel" is quality construction. This phone set is designed to be used with other similar models, with the ability to transfer calls, etc. I have not used those features.