Home > Consumer Reviews > Panasonic KXTG2550 2.4 GHz DSS Cordless Phone with Caller ID (Cobalt Blue)

My experience mirrors that of the reviewer below. After about three months, my phone would give me 'out of range' messages, even if you're standing right next to the base unit. It would typically happen after sitting on the charger for a long period of time. I tried changing the battery, and it seemed to fix the problem at first, but it soon returned.

My phone was a refurb that I bought, so I thought the issue may have been specific to my phone, but reading the reviews here, I see that it's a problem with ALL of their phones. I notice that the newer Panasonic phones here seem to be getting positive reviews...it may be just because the reviewer has had the phone long enough for problems to surface.

I bought the phone almost a year ago (around Nov-Dec of 2000). I love the way the phone looks. I even bought the headset so that I could talk 'hands free' with my family and friends. The phone has great features (caller-id, great phonebook, easy dialing.) However, the love affair is over.

In the past couple of months the phone has steadly gotten worse. Lots of static and 'out-of-range' messages. I've bought a new battery for the phone figuring it was a bad battery. But the problems persist. Since DAY-ONE I've had the phone on a computer grade surge suppressor (and phone line supressor) to protect it from power spikes etc.

I've read the other reviews. It seems that I'm not alone in the problems that I've had with the unit. I can't recommend that anyone else purchase one. Great design, but I've not been satisfied with the long-term performance or reliabiliy of my phone. I'm in now in the market to purchase a replacement phone. (NOT a PANASONIC one though.)

This phone was well worth the wait for it to become available and the high price (MSRP) I paid for it!

I can literally walk around my block while keeping a call going, and the battery strength indicator on the handset is an invaluable tool to let me know when recharging is needed.

My only complaint is a software issue within the phone; after using the phone for any length of time, then hanging up, you have to wait around 20 to 30 seconds to allow the phone to go back into standby mode in order to use the built-in phone directory for your next call. This is a strange quirk, and frustrating if you need to make quick back-to-back phone calls from your directory. You may however simply direct-dial another number at any time to avoid this little glitch. Hoping they corrected this problem with the new KX-TG2553 series.

Otherwise a truly fantastic phone!

I love this phone! I have no idea what these other people are talking about. I owned a Uniden 900Mhz that would produce unbearable static levels when I was two feet from the base. Finally though trial and error I figured out that the problem was that the base was too close to my computer monitor and the magnetic field from the monitor was causing the static. The Panasonic 2.4 is unaffected by where the base or the handset is located and I think it's the best phone ever made. A friend of mine has the same model and we laugh we love our phones so much. Between the two of us we've had two dozen other models before this one and we both agree that this one far outperforms all of the others, not even close. You people with the out of range problems need to locate the base somewhere other than on top of your TV, microwave or the bottom of your pool.

Do NOT buy this phone. Following is a transcipt of an e-mail I am sending to Panasonic which should explain why I advise anyone and everyone NOT to buy this phone.

I am the PROUD owner of a Panasonic piece of trash telephone (model number KX - TG255OF). I read the negative reviews about it on Amazon (where I purchased the phone) and I thought, but it's so expensive! They MUST have worked the glitches out by now! Perhaps those people just got lemons! I purchased the phone on January 12, 2001-- less than a year ago. At this point, the phone will no longer work. I can be standing NEXT to the base, and the phone reports "Out of Range". I can be TOUCHING THE ANTENNA OF THE PHONE TO THE ANTENNA ON THE BASE, and the phone reports "Out of Range". I called your customer support. After nearly breaking the phone trying to get the battery door off, I managed to reset the phone. Guess what? The phone is STILL reporting "Out of Range". I spent a ridiculous amount of money on a phone that worked for less than a year. The customer service rep advised me to send it in for service, but I really don't know if it is even worth the time or effort. I just wanted to let you know that I will NEVER be buying another Panasonic phone and will advise EVERYONE I know against it as well.

Sincerely, Kate Stiteler