Home > Consumer Reviews > Panasonic KXTG2550 2.4 GHz DSS Cordless Phone with Caller ID (Cobalt Blue)

Never had- or have seen - any better wireless. Just name the field: autonomy? range? durability? quality of materials? sound quality? ergonomy?
Paid quite a lot when I got it 5 years ago (for roughly 200 Euro) but it was well worth it! And we're talking heavy (though home) use: up to 2 hours talking every day. Changed the battery pack just last year, after some 200-250 recharges (once a... WEEK!!!)- and that, because it wasn't lasting as long as I got used to.

I have had this phone since October 1999. I purchased it for several reasons:

1) It has the newfangled 2.4 GHz Spread Spectrum Technology

2) It is cordless and headset compatible

3) It has caller ID, caller ID with call waiting capabilities

4) It did not have an answering system

5) It worked with the voicemail I have from the phone company

At the time, it satisfied all of my needs perfectly.

Overall, the sound quality is acceptable. The battery doesn't last as long as it did when I bought it, but that is to be expected. I thought, though I was mistaken, that I could add an additional handset to the base system. Right now, I need more phones in my home. That I cannot add additional handsets is a drawback.

The headset option is key for me because I ruined my neck at work from long hours on the phone. I can only talk on the phone with a headset or I get a giant neck ache. This phone works well with a headset and allows me to do lots of activities while on the phone.

Unfortunately and ironically, the biggest advantage of this phone is also its worst feature. Once you have used the headset, the phone cannot be used in non-headset mode. After removing the headset, I cannot get a dial tone on the handset when I press talk. This is frustrating/annoying for people who want to use the phone without the headset.

I called Panasonic to find out how to fix this problem and the representative said it happened because I was not using a Panasonic headset. I bought one, but the problem was not eliminated.

By chance, I discovered that the phone could be restored to non-headset mode if the headset was removed, the handset was placed on the base, the phone was set to auto-pick up and the handset was picked up while receiving an outside call. I used the Panasonic headset after the phone was "reset" like this and the problem still existed.

I remain frustrated because I haven't been able to find my "secret fantasy" cordless phone. This phone meets part of the criteria, but falls miserably short.

Like other reviewers below--I found this phone to be a major disappointment. At first it was a great phone(and should have been for the price tag!)--but after about a year I started getting horrible static, so bad that I'd have to change phones in mid-conversation. I wouldn't recommend this phone to anyone.

I bought this phone about 1 yr ago, it was very expensive and never quite worked right. I can be standing next to the charger and it will tell me it is out of range, it does not allow you to answer calls or anything when it does this. Also when I dial numbers it gets all confused and makes these weird noises and I have to hang up and keep trying until I finally get it to dial correctly. I would not recommend any Panasonic phones after using this one. Right now I am in the market for a new phone and I am probably going with a V-Tech. I know a few people who have these and love them.

I must say that I even cringe to give this phone even one star. I have had my phone one year as of December. The beginning of December, my problems started. I am another victim of the "out of range" and incredible static problems. I can have the phone 1 inch from the base and still have it read "out of range". As a matter of fact, I had to switch to another phone during my phone call to customer service because this Panasonic kept making a zapping sound in my ear and they were unable to hear me on the other end! They extended my warranty so that I could contact a local service center. I am in a Chicago suburb, yet the closest service center is 1 1/2 hrs away! Try calling there....nobody ever answers, all lines busy, ..the message says to leave a voice mail, only to then say that the mailbox is full. What a waste. I can't believe this item hasn't been recalled. :(