Home > Consumer Reviews > Panasonic KXTG2550 2.4 GHz DSS Cordless Phone with Caller ID (Cobalt Blue)

I bought the phone almost a year ago (around Nov-Dec of 2000). I love the way the phone looks. I even bought the headset so that I could talk 'hands free' with my family and friends. The phone has great features (caller-id, great phonebook, easy dialing.) However, the love affair is over.

In the past couple of months the phone has steadly gotten worse. Lots of static and 'out-of-range' messages. I've bought a new battery for the phone figuring it was a bad battery. But the problems persist. Since DAY-ONE I've had the phone on a computer grade surge suppressor (and phone line supressor) to protect it from power spikes etc.

I've read the other reviews. It seems that I'm not alone in the problems that I've had with the unit. I can't recommend that anyone else purchase one. Great design, but I've not been satisfied with the long-term performance or reliabiliy of my phone. I'm in now in the market to purchase a replacement phone. (NOT a PANASONIC one though.)

It's easy to be decieved by this phone's cool looks, and multiple functons. But don't. This is the worst phone I have ever purchased. Static and range was absolutely horrible, and customer service is terrible. I had to send the phone back (to get a replacement) three times, before they would refund my money. By the way, all three phones had the same problem... terrible range, bad sound quality, static, and one had the 'out of range' error others have been talking about. You are better off saving your money.

Reading reviews helped me decide on this model phone that isn't available at 'brick & mortar" stores.

This phone has excellent sound clarity, it's powerful, and it's easy to set up.

What I really like about it is this--- Most cordless and cell phones are designed to be so small that you need a microscope and a pair of needle nose pliers! This is a good sized phone, sturdy, and a wide ear piece. You won't regret this purchse, I didn't! :)

I must say that I even cringe to give this phone even one star. I have had my phone one year as of December. The beginning of December, my problems started. I am another victim of the "out of range" and incredible static problems. I can have the phone 1 inch from the base and still have it read "out of range". As a matter of fact, I had to switch to another phone during my phone call to customer service because this Panasonic kept making a zapping sound in my ear and they were unable to hear me on the other end! They extended my warranty so that I could contact a local service center. I am in a Chicago suburb, yet the closest service center is 1 1/2 hrs away! Try calling there....nobody ever answers, all lines busy, ..the message says to leave a voice mail, only to then say that the mailbox is full. What a waste. I can't believe this item hasn't been recalled. :(

My experience mirrors that of the reviewer below. After about three months, my phone would give me 'out of range' messages, even if you're standing right next to the base unit. It would typically happen after sitting on the charger for a long period of time. I tried changing the battery, and it seemed to fix the problem at first, but it soon returned.

My phone was a refurb that I bought, so I thought the issue may have been specific to my phone, but reading the reviews here, I see that it's a problem with ALL of their phones. I notice that the newer Panasonic phones here seem to be getting positive reviews...it may be just because the reviewer has had the phone long enough for problems to surface.