Home > Consumer Reviews > VTech 1932 900MHz Digital Cordless Phone with Dual Keypad and Speakerphone

This phone has terrific features such as dual keypad on base and handset, speakerphone on base and handset, and most impressively caller ID windows on both the base and handset. However, the quality is very poor and it has some design flaws. The range is horrible - I was unable to walk outside without the phone cutting out for two or three seconds, and I could not walk to my mailbox without losing my call. Also, the phone does not rest well on its cradle which makes it nearly impossible to mount on the wall bracket. My first 1932 had to be returned within a week because it fell off of it's wall mount and the antenna broke (the antenna was in the down position and it still broke). All in all I was very dissapointed with this phone and with V-Tech customer service. I ordered this phone directly from V-Tech's web site and had many, many problems working with them. The great features aren't worth the faults of this phone.

This item was a gift, based mostly on the fact that it had a speakerphone feature. The quality and durability of the handset were just a bonus.

The speakerphone is one of the better I have used. The mic pickup is excellent and does not requre the user to raise his voice at normal distances. The pickup is such that it delivers a clear tone ever across two rooms. The quality of the speaker is good as well.

There is a nice 'intercom' feature between the handset and base unit that works well. Could be useful in the future.

The caller ID info is shown clearly and the system to manipulate the info in easy, if not intuitive.

There is a second battery charger set into the base unit. Not only does this allow you to have a second battery charged, but it will power the base unit in case of a power failure. I don't know of many other cordless phones that work without external power.

Other nice features include an accurate voicemail light, easy to use beltclip, headset jack, and number storage.

As for the durability? It passed my two-year-old's test with flying colours.

I really recommend it for clarity, feel/weight of the handset, features and price.

I tried Sony before this one and was disappointed-- especially with the poor clarity.

The Directory feature is really nice--It works like a cell phone directory. It holds 50 names/numbers which you can copy from Caller ID. (It won't tell you if an entry is a duplicate, though.)

The Dual Speaker function is really nice allowing me to have a speaker phone anywhere. The base is in the living room, but I can still use the speaker phone in the kitchen or laundry room. I am soft-spoken and people are able to hear me when I'm several feet away talking normally.

The clarity is great. Extending the antenna on the handset doesn't seem to make a difference, though.

The display is easy to read compared to those that are green.

The Caller ID is great because I have it on the base and wherever I have the handset. I don't have to scurry to another room to see who's calling. It's also easy to review and to erase any or all numbers listed.

I'm not sure how far you can actually travel with the handset, but I did go to my car and it worked fine.

Also, I really would recommend putting it on the charger when leaving for work. I don't think the battery lasts very long if you're using the phone much.

Although I haven't tried it, it's nice that a headset input it available. I would expect it to work well.

I have the 1932 and the 1922 and am really pleased with both - well thought out buttons, loud button sound, choice of four rings, volume control, backlit display, etc. One problem is that it doesn't stay in its cradle well when wall mounted, but if you need it for a night stand, like I do, it is great. The Caller ID feature is awesome with scrolling and time stamp which I find particularly useful. Pick one today and if you aren't happy take it back. ... .

I've owned a VTech cordless since '96, and when the lines on the display started to "go" from old age, I was thrilled to replace it with the 1932 because it had precisely the features I wanted--speakerphone on the base and dual Caller ID--with none of the ones I didn't--a second line or answering machine.

Unfortunately, the Caller ID on the base is not all it's cracked up to be.

It does display the incoming call information while the phone is ringing, but you are unable to scroll through (or place calls via) the stored Caller ID information. This is one of my primary uses of CID, mostly to check "who called" before dialing in to get my messages, so this is a major dissapointment.

I have emailed VTech's customer service regarding this issue, but they did not bother to respond.

Also, the speakerphone in the handset is unimpressive. It cuts in and out and really isn't useful for carrying on a conversation. It's serviceable for waiting on hold, but even then it can be difficult to tell the difference between the party picking up, and the phone cutting out. This is a minor issue because I rarely use the speakerphone on the headset, just that on the base for listening to messages.

Other than that it is a nice phone with good quality, I just wished I'd bought it from somewhere with a more leniant return policy. I would have taken it back and waited for "next year's" model, which surely will have these problems fixed.