Home > Consumer Reviews > Brother CTS-410-ES 900 MHz Digital Quattro 4-line Executive Phone System with Caller ID

After installing this system including the base unit, caller ID unit, 900Mz cordless broadcast unit, and 2 handsets, we found the base unit to work well enough.

However, if you plan on using the cordless capabilities, you will be very disappointed. The people on the other end of the line will swear that you sound like you are on a cell phone with constant breaking up and static. Try dialing a number is next to impossible on the handsets as well, because half of the numbers you hit will not register as tones when you hit them even though they display on the LCD.

After 3 days of frustration, we bought the Panasonic KX-TG4000B 2.4GHz Four-line System and we are extremely pleased with only ONE base unit that does the work of the Brother's 3 separate systems. Also, the longer range with the 2.4 GHz compared to the 900Mz is appreciated by all.

If you are looking for a 4-Line Base unit and nothing more, this unit might work for you. I have an extra one to sell (only 3 days of use).

Nice idea--4-line system, intercom, caller id, cordless, speaker phones, etc. But in practice, these phones simply broke down. Brother no longer sells these.

We spent ~$900 on a system of these with both speaker phones and cordless variety. Cordless failed after an exchange, and cust service blamed our airwaves (radio station or something, perhaps). They swapped our cordless units for more speaker phones. But one-by-one, the speaker phones failed, with symptoms being cracking, popping sound on speaker and handset, or simply not being able to hear anything at all. We now have only 4 functioning speaker phones, and I fear they will die too. Problem is, I'd have to buy a whole new system to fully cover our house.

Be careful when buying a multi-line phone system for your small office or house--make sure it has been proved reliable, or you could get burned.

This is the worst phone system I've ever bought. We bought five phones for our house. Only one still works. The rest all failed in different ways.

After 3 months of use, these phones just konked out on us in the middle of a busy time. They crackle and pop loudly. Of the 3 phones we ordered, only one was useable 4 months later. And it was a major pain in the neck to return it on-line, with no telephone number on the website to speak to anyone about it.
S.

Purchased 4 brother phones about 2 years ago. wiring the phones was simple enought and they seem to work fine for about a year. Now two phones works sometimes. display and intercom trouble on one and speakerphone works sometimes and not other times on second unit.
I will not purchase a brother phone again