Home > Consumer Reviews > Uniden EXS9966 900-MHz DSS 2-Line Cordless Phone with Caller ID

This phone is great, as many other reviews state. I boutght it from ... because of the ... revies in fact (thanks everyone!). Lots of features. Good sound quality. I can go 1.5 blocks to the dryer cleaner or pizza place, you'd thinki i was on my mobile only the sound is better. There is a slight humming sometimes that didn't bother me, but on occasion did bother person on the other end of the line. The belt clip actually stays on, amazingly, so you can wear it while on phone (if use headset) and waiting for calls. I like that you can keep a spare battery charging in the base though haven't boutght one yet.

BUT, and it's a big one IF IT WORKS.

Mine went on the blink after 8 months. Just stopped working.

Sent phone for warranty repair, Uniden's "Customer Abuse Department" is quite a place. They notified me--at the wrong address & under the wrong name they had received the phone, by a miracle the card was forwarded to me. Wanted $50 to fix it. Told me it was not under warranty--wrong paperwork was in the box--told me this in a most angry tone, not the slightest sympathetic/apologetic (paper said one year & I only need pay shipping to them, which I was silling to put up with), refused to look up my record # in computer after they received it, refused to allow me to speak with a supervisor, hung up on me, etc.

Finally after 45 minutes of abuse I did get through to a supervisor who was pretty much competent, acknowledge it was a one year warranty, but I have to fax the invoice again proving I purchased less than one year ago.

Gift givers beware!! YOu will ***have** to give them a copy of the invoice too. Uniden will ***NOT*** provide warranty service based on the date the product registraction card was sent in or based on a packing slip without price (ie if you had ... mail the gift to them).

Besides Uniden's Customer Abuse Department it is a GREAT phone, one of the best I've used in years. I would buy another in an instant if they were at least halfway polite in their service dept.

I really like the features of this phone.
However, because of the power drain on the battery
(I have 2), I'd replace it in a heartbeat.

The 1,2, and 4 buttons on the unit failed after minimal usage. I also own the same model without the digital recorder. This unit experienced the same problem. Uniden service claims that they never heard of this problem before. Not likely if both of my units have the same problem. The only option is to buy a... replacement handset. I have a better idea. Buy a new system from a more better supplier.

Great phone! Jay's a clown.

It's a great phone that is very durable. It lack some feature like a larger Phone Book where you can search a number by Name.