Home > Consumer Reviews > Uniden EXS9966 900-MHz DSS 2-Line Cordless Phone with Caller ID

The Uniden EXS9966 has excellent range and clarity. The instruction manual is easy to understand and makes using and programming the phone a piece of cake. I especially like the alphanumeric memory locations for frequently called numbers. The Caller ID on Call Waiting isn't as easy to use as I would hope for, but maybe all phones operate the same. I bought a spare battery and keep it in the base for stdby. power and it has come in handy.

One big complaint: my daughter plugged a headset into the headset jack and when it was unplugged, audio did not come back out the handset speaker. I mailed it into Uniden under warranty and they have had it for almost 2 months. I have called twice and get the same excuse each time, "We are running 7-10 days behind repairs and have no new units to ship out." Bologna! Their repair turnaround service is terrible. Just hope yours keeps working.

This is a GREAT phone, unless you want to use the headset. You must use a headset with a Mic that goes directly in front of your mouth. More modern 2.5mm headsets such as the Plantronics M145 or M135 will not work. People on the other end will not be able to hear you well. If you do not want to use the headset, this is one of the best values in 2-line phones.

After reviewing Consumer Reports I decided to purchase the EXS 9960 and the EXS 9966...big mistake. Though the range and sound quality have been satisfactory, the battery life is poor at best. What is so disappointing is that I followed the instructions word for word. In addition I purchased additional batteries for each phone under the assumption that I would run the phone/battery down then have a fresh, recharged battery waiting in the wings. I purchased the phones less than a year ago and they both fail to get me through more than 30 minutes of talk time.

Uniden makes great phones - have been buying them for years but this one is a reject for one simple reason... while it is a 2-line phone, it only has *one* on/off ring setting for both lines. I can't turn off my teenagers line #2 on the master bedroom phone!!!

I have read most of the reviews for this product and so far (only had it for about 45 days) I have not had the problems that some are reporting. I have experienced no background hum even at great distances from the base, excellent signal and voice clarity at 800 feet or so. No interference near computers or microwave ovens. A little cumbersome to add names/numbers to call list. Have to refer to instructions frequently to use many of the features.

All things considered, I am happy with the phone.