Home > Consumer Reviews > Uniden EXS9966 900-MHz DSS 2-Line Cordless Phone with Caller ID

A good deal, but the background hum listed in the 'Cons' is certainly that. Since I planned to use this phone as my primary, I am returning it and will have to find some other product. This is too bad, as my other Uniden products have always been top notch.

I am surprised they did not withdraw this phone from the market.

With teenage daughters in the house, all our phones get a lot of use. We really need both lines, caller ID, call waiting, the whole works. We have had other cordless phones over the years, and still have two different Panasonics, another Uniden, and this model EXS9966. All of them get their fair share of use, but this phone is everyone's favorite. The sound is crystal clear. The range is remarkable, up to 500 feet from the base. The battery life is healthy. But the real reason everyone likes this phone is it is to easy to use. The buttons are large and easy to read. The handset buttons and display light up when in use. The memory holds more numbers than we need, and it is easy to access. You can easily begin a call on the base speakerphone, then switch it to the handset by merely lifting it off the base. This is makes waiting on hold easier. The handset is always getting carried off to other rooms, but it's easy to find with the page/intercom button. My one minor gripe is that it can be hard to find the "hold" button on the handset (it is the same as the Caller ID button). But teenage girls can't be wrong, and like I said, this is everyone's favorite phone.

I have been happy with every feature of this phone (mostly the price - thanks amazon). Can walk half way down the block with out so much as a hint of static.

Here are the positives: Great reception (I can talk in parts of my house that my other portable phone was unable to reach), no buzzing background noise that others complained about (I guess this really depends on where you live). Here are the negatives: Battery doesn't last very long before it needs re-charging, the phone is a bit bulky, and when I balance the phone between my face and my shoulder (when I'm trying to talk and do something with both hands which is often), I frequently disconnect the call because the hang-up button is placed right at my cheekbone....annoying. Other than that I am keeping the phone. It was difficult to find a cordless phone that could handle 2 lines and had NO ANSWERING MACHINE!

IN general, I like this phone. The reception has always been terrific, and I've learned to live with a few usability quirks. Like another reviewer, I have also had the problem of accidentally hanging up on people because the hangup button is located right at the cheekbone. (I have this problem on another Uniden phone that I own, and my sister has this problem on her Uniden phone, too).

But the problem that is sending me over the edge is that after only 8 months of light use, the "3" key on the handset has stopped working. I called Uniden this morning, and was told that I would have to box it up and send it in to be repaired, and that it would take about a month to get it back. Many companies that sell electronics will send you a new one, and will also pay for shipping for repair. For example, when I had a bum Palm Pilot, Palm sent me a new one overnight, along with a prepaid shipping envelop for returning the old one. That's good service. By contrast, it seems that Uniden couldn't care less about supporting their products once they have your money.