Home > Consumer Reviews > Nikon LS-2000 Super CoolScan Film Scanner (PC/Mac)

I have had the same problems with my scanner as others have had. Starts off by making wonderful scans. Then after a while scans become a little foggy. Try calling Nikon to have a tech assist me or info to send the scanner to be checked out was drawn out and frustrating. I cant believe that Nikon, a world leader, has such...poor customer service. I bought Nikon becasue of all the wonderful things I had heard about the company, but when it comes to support, forget it. I hate to use such harsh words, but they simply [is bad]. Here I sit with a scanner that makes foggy scans and NO ONE to assist me. $2000 for this? I've been taken, but I only get taken once. I will spread the word and hope others who are in a similar situation will do the same. It's simply not fair.

I see where others seem to have problems with this scanner and Nikon's support. My experience has been excellent. The folks who have had "fogging" experiences probably had dust on the lens... left the door open without an attachment in the access slot. The other problems were probably from not following the user guide and moving the machine without the transport screws in place. (very explicit instructions) The automatic functions work if one sets it in software. Nikon has improved their software to be very intuitive and there is a variety of ways to make adjustments now. When they put out the new LS-4000 and 8000 scanners with new software, they made the software compatible with the LS-2000 scanner too. It's compatable with all the new computer operating systems which the other manufacturers (so I've heard from users) haven't done. I have never had any problems with this scanner but when I needed service with a different Nikon product, I did a search for service and found it right away. When I have called customer service (24/7) toll-free number and went through "voice maze" to get to the right department, was on hold for about a half minute before I got to talk to a real person. I asked my question and she asked me to hold while she found an answer. She was back on the phone with my answer in a few seconds. Other calls to their customer service had the same sort of results. I can't speak for the experiences of others but mine was excellent. When I upgraded from the LS-2000 I bought an LS-4000.