Home > Consumer Reviews > Xerox WorkCentre XD100 Digital Copier

We purchased one of these units for our medical office, and it broke down within 2 weeks. We exchanged it for another unit of the same model and this unit also broke down after 2 and a half weeks. The unit at first worked great, and it is fast and the copies look good. That is what kept me from giving the product a 1 star rating.

Possibly there is a design flaw. Possibly all the units at the store we used were dropped off a truck.

Even though this unit more closely does what we were looking for, we went with a multifunction HP to preserve our sanity.

This product worked great for a few months but then started jamming when printing multiple copies. If I let it warm up for 10 minutes it doesn't happen..... even though it's supposed to be ready to copy as soon as the ready light is lit. Their technical support has been great. The warranty includes house calls (and this is a residence) for a year. No one at Xerox has ever seen this problem and it's consistently repeatable so the technician who comes to the house sees it too. We're on house call #4 and he's slowly replacing a lot of parts. If it weren't for this, I'd rate it 5 stars.

The copier has worked intermittently, but the paper drawer won't stay closed so the machine shuts down.

I've had the unit for 2 wks and it still won't print. Xerox has not provided me with a phone number so all communication has been by email and takes 2-3 days before I hear from them.

My son the computer analyst has been unable to get the unit running. Unfortunately, it seems to be a pathetic machine with little or no technical backup.

I'm anxious to send it back.

As a copier, it works well. But we have spent at least 10 hours with online help trying to make it function as a printer. The tech reps on the phone have re-installed the software multiple times and disabled just about any resident applications possible (to the point that our Norton Antivirus isn't working properly). Out of frustration, we have gone back to our old laser printer (boy, those HP machines just keep on going...), hoping that we'll tackle the problem again soon.

To top it off, in the middle of a copying job we received the J1 message on the copier, meaning we have 10 (that's TEN) copies left on the toner cartridge, so we had to stop the copying run. Went to every Staples, Office Max, and Office Depot in our area...even went on line to check Staples and Office Depot--NO ONE had them in stock. That's a problem caused by the manufacturer, not the distributors. In desperation, called Xerox, who said they can be bought here at Amazon.

Xerox really dropped the ball on this product, whose specs are good but lots has gotten lost in the execution. I would not recommend this product until they have worked out the bugs, probably 6 months-1 year.

I DON'T UNDERSTAND WHAT ALL THE FUSS IS ABOUT. IT HAS BEEN A GREAT LITTLE PRINTER/COPIER. HAVE NOT HAD A NEED TO CALL IN A TECH. OR ANYTHING. IT WOULD NOT BE GOOD FOR A LARGE OFFICE AS IT IS SOMEWHAT SLOW, BUT WORKS GREAT FOR US!